Terms & Conditions

Last updated: 6 March 2026

1. Introduction

These terms and conditions govern your use of services provided by Rekraft ("we", "us", "our"), a marketing agency based in London, UK. By engaging our services, you ("the client") agree to be bound by these terms.

If you do not agree with any part of these terms, please do not proceed with a booking or purchase.

2. Services

Rekraft provides digital marketing services for tradespeople and skilled businesses, including but not limited to:

• Website design and development
• Google Business Profile setup and optimisation
• Social media setup and content strategy
• Google Ads campaign management
• Local SEO and directory listings
• Competitor analysis and audits
• Branding and visual identity

The specific services to be delivered will be outlined in your project proposal or service agreement.

3. Packages and Pricing

We offer three core packages:

• Quick Start -- foundational digital presence setup
• The Overhaul -- comprehensive online presence rebuild
• The Full Works -- full-service marketing transformation

Pricing is as quoted at the time of booking and is subject to change for future clients. Custom quotes may be provided for bespoke requirements. All prices are in GBP and exclusive of VAT unless stated otherwise.

4. Payment Terms

• A non-refundable deposit of 50% is required before work begins unless otherwise agreed in writing
• The remaining balance is due upon project completion, before final deliverables are handed over
• Monthly retainer plans are billed on the 1st of each month, payable within 7 days
• We accept payment via Stripe (card), direct debit, and bank transfer
• Late payments may incur a charge of 2% per month on the outstanding balance
• We reserve the right to pause or suspend work on accounts with overdue payments

5. Project Delivery

• Estimated delivery timelines will be provided in your project proposal. These are estimates, not guarantees, and depend on timely client input
• Each package includes a defined number of revision rounds (specified in your proposal). Additional revisions beyond the included rounds will be quoted separately
• We will provide regular progress updates through your preferred communication channel
• Final sign-off is required from the client before a project is considered complete

6. Client Responsibilities

To ensure smooth delivery, the client agrees to:

• Provide accurate and complete information about their business
• Supply required assets (logos, photos, copy) within agreed timescales
• Provide access to relevant accounts and platforms (Google Business, social media, hosting, domain registrar) as needed
• Respond to feedback requests and approval stages within 5 working days. Delays in client response may extend the delivery timeline

7. Intellectual Property

• All work produced by Rekraft remains our intellectual property until final payment has been received in full
• Upon full payment, intellectual property rights for custom work (website design, copy, graphics created specifically for the client) transfer to the client
• Third-party assets such as stock photography, fonts, and plugins remain subject to their respective licences
• Rekraft retains the right to showcase completed work in our portfolio unless the client requests otherwise in writing

8. Cancellation and Refunds

• The client may cancel a project by providing written notice to mark@rekraft.agency
• The initial deposit is non-refundable as it covers project setup, research, and planning
• If cancellation occurs after work has commenced beyond the deposit stage, we will invoice for work completed to date at our standard hourly rate
• Monthly retainer plans can be cancelled with 30 days written notice. No refund will be provided for the current billing period
• We reserve the right to cancel a project if the client is unresponsive for more than 30 consecutive days. In this case, work completed to date will be invoiced

9. Limitation of Liability

• Rekraft will deliver services with reasonable skill and care
• We do not guarantee specific results from marketing activities, including but not limited to search engine rankings, lead volumes, or revenue increases
• Our total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific service in question
• We are not liable for any indirect, consequential, or incidental losses arising from our services
• We are not responsible for downtime, data loss, or issues caused by third-party platforms (hosting providers, Google, social media platforms, etc.)

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions about these terms, please contact:

Rekraft
London, UK
mark@rekraft.agency